This guide brings together in one place a collection of practical tools and methods for using design in public services. Created by Nesta and IDEO as part of Design for Europe, it offers ways to do things differently by introducing the process of design thinking, and provides guidance on how to introduce this new approach into day-to-day work in the public sector.
Public officials tend to be seasoned practitioners of methodologies more commonly associated with optimising existing services, but are less familiar with methods and tools associated with innovation, such as design thinking. They can feel less well equipped in how to design bigger leaps that can lead to greater change. This guide is therefore for both policymakers and people who design and deliver public services, who need to make larger changes in how they serve their citizens.
Over the past five years, we have been testing the tools and methods in this guide with governments all over the world, and they have been adapted for use in public policy and service delivery design.
This is our first version of the guide and we welcome your feedback at [email protected].