We are working hard to ensure that we improve the accessibility of our site and taking steps to ensure that it complies with World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. We are currently working on a number of changes to the site as a result of a detailed accessibility audit that was undertaken in September 2020. Our plan is to release these changes in stages between now and spring 2021.

We know that some parts of the website are not fully accessible yet. For example:

  • some older PDF documents are not fully accessible to screen reader software
  • Some video content does not have captions or transcripts
  • Not all areas of the site are fully navigable using a keyboard alone

Feedback and contact information

If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille, please get in touch. You can reach us via the following ways:

We’ll consider your request and get back to you in 5 days.

If you cannot view the map on our contact us page, call or email us at [email protected] or on 020 7438 2500 for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the digital team by emailing [email protected] or by calling 020 7438 2500.