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People Powered Results supports front-line staff to collaborate and rapidly experiment with new ways of working that achieve real results for people and communities.

Front-line practitioners and people who use health and care services have unrivalled expertise in how the system operates, but often have little influence or ownership over change. Our approach empowers and connects those closest to delivery, to drive change over 100 days.

Empowering those on the front line not only brings a renewed energy and power for change across a system, but also brings a detailed level of insight into the real issues and challenges that are faced by a system to inform longer term strategic ambitions and plans.

We think a place-based, people-focused, rapid approach to change has been a missing part of the jigsaw in complex system change, and a reason why top-down reform on its own often fails to achieve its potential.

How does it work?

The People Powered Results team provide a structured approach combined with coaching support to enable front-line staff from across a system to collaborate and rapidly experiment with new ways of working that achieve real results for people and communities.

Leaders from across a system empower, challenge and support teams of front-line practitioners to develop and test innovative ways to improve care for people. Teams tackle and overcome systemic problems and test ideas in real time with real people on a rapid iterative basis.

Key elements of the People Powered Results approach include:

  • ‘Unreasonable’ 100-day goals set by each front-line team
  • A focus on action, experimentation and learning, with team members from across the system - including voluntary sector and people with lived experience, devoting their time and resources to achieving these goals
  • Strong leadership and support from leaders across the system, to give permission to innovate, help the teams unblock problems as necessary, and feed the learning and insight back into the system
  • Coaching support to help the teams persist during the 100-days despite inevitable setbacks and challenges.

Our work launched in 2014 with a pilot programme taking place across Essex. Since then, we have been working alongside the NHS England Strategy Group to support the Elective Care Development Collaborative and working with the Personalisation and Choice Directorate to support the Integrated Personal Commissioning at sites across England. Together with the Greater Manchester Health and Social Care Partnership, we have also taken a regional approach to scaling person and community centred approaches, in line with the Greater Manchester Population Health Plan.

Our experiences of pathway redesign and whole systems transformation, which mobilises the front line and service users, provides rich insight into how health and care systems locally and nationally can transform at pace.

Read more about our work in People Powered Results.

Get in touch

If you want to find out more about the method and our work you can contact the team at: [email protected]

Project partners

Team

Halima Khan

Halima Khan

Halima Khan

Executive Director, Health Lab

Halima is Executive Director of the Health Lab, which aims to create a people powered health system. Health Lab brings together Nesta's practical work on health and ageing to achieve...

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Daniel Farag

Daniel Farag

Daniel Farag

Director, Health Lab, People Powered Results

Daniel leads our work on People Powered Results.

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Catherine Russell

Catherine Russell

Catherine Russell

Senior Programme Manager

Catherine is a Senior Programme Manager in the Health Lab at Nesta. Her work focuses on People Powered Results - a partnership approach to complex service transformation in health an...

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Kate Simpson

Kate Simpson

Kate Simpson

Senior Programme Manager

Kate is a Senior Programme Manager in the Health Lab. Her main focus is working within the People Powered Results programme, supporting frontline health and social care teams to test...

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Rajwinder Cheema

Rajwinder Cheema

Rajwinder Cheema

Programme Manager, People Power Results

Raj joined Nesta in April 2016 as a Programme Manager for the People Powered Results team in our Health Lab.

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Charli Dickenson

Charli Dickenson

Charli Dickenson

Programme Manager in the Health Lab

Charli is a Programme Manager in the Health Lab. Her main focus is working within the People Powered Results team, supporting frontline health and social care teams to test out new m...

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Polly Redfern

Polly Redfern

Polly Redfern

Team Coordinator, People Power Results

Polly is a Team Coordinator for People Powered Results. She supports her colleagues on work with front-line health and social care teams who want to test out new methods to improve h...

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Kelly Evans

Kelly Evans

Kelly Evans

PA to Halima Khan - Executive Director, Nesta Health Lab

Kelly is the PA to Halima Khan.

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Robbie Semple

Robbie Semple

Robbie Semple

Programme Manager, People Powered Results

Robbie is a Programme Manager in the People Powered Results team at Nesta’s Health Lab. He is working on 100 day innovation programmes in Elective Care.

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Robin Speedie

Robin Speedie

Robin Speedie

Programme Manager, Health Lab

Robin is a Programme Manager in the Health Lab at Nesta. Her work focuses on People Powered Results - a partnership approach to complex service transformation in health and care sett...

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Sophie Mckechnie

Sophie Mckechnie

Sophie Mckechnie

Programme Manager, People Powered Results

Sophie is a Programme Manager in the People Powered Results team at Nesta’s Health Lab. She is working on 100 day innovation programmes in Elective Care.

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Louise Foreman

Louise Foreman

Louise Foreman

Programme Manager, People Powered Results

Louise is a Programme Manager in the Health Lab. Working within the People Powered Results programme, supporting frontline health and social care teams who want to work collaborative...

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Elena Sabatini

Elena Sabatini

Elena Sabatini

Programme Manager, People Powered Results

Elena is a Programme Manager in the Health Lab at Nesta, her work focuses on People Powered Results.

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