Task Squad, launched in April 2013, is an innovation programme embedded in vInspired that is designed to support the employment needs of such young people.
Task Squad does this through a supporting those with volunteer experience into employment including the completion of short term paid work, known as tasks, via an online portal. Task Squad’s business model looks to build on the assets of vInspired, such as its database of young people with volunteering experience, to work one-to-one with them to improve their work readiness. Read the full impact evaluation.
Level on Standards: Level 1 - you can describe what you do and why it matters, logically, coherently and convincingly.
Aim: the evaluation aimed to assess the effectiveness of Task Squad’s support in getting those with volunteer experience into employment.
Why this Level: The evaluation did include baseline and follow-up surveys, but there were two issues that prevented validation at Level 2 – a) less than 10% of young people who filled in the baseline survey also filled in the follow-up, and so we can’t be sure that this sample is representative of all young people who took part in the service; and b) the questions asked at baseline and follow-up were slightly different, and so cannot confidently show a positive change in outcome.
Progress: The focus of this evaluation was on process, and it has generated a wealth of insight on the Task Squad processes and user experience. Harnessing these insights will hopefully empower the programme to maximise its impact going forward.
Service design learning
As part of the development vInspired’s new organisational strategy, there will be a more explicit focus on how Task Squad supports young people’s transition from social action to accessing employment. vInspired will use the evaluation to inform how they reshape existing services to provide better support for young people to translate their social action experiences into work based competencies through their revised awards offer. vInspired will re-design their journey to then ensure young people are referred directly onto the programme to receive job searching support. This will help to build a pipeline of work ready young people for Task Squad to match to employment opportunities.
This evaluation enabled Task Squad to review and improve data capture and understanding of young people accessing Task Squad in the early autumn (six months into the project). This was crucial to understand how Task Squad capture and measure the social impact of the programme. A formative approach is particularly suited to innovation projects which need to constantly evolve and develop- we will look to replicate this approach.
The combination of using web analytics plus more transitional evaluation tools to measure impact has provided a unique contribution to their learning, for how they both scale and maximize impact for the service. As a result, in future evaluations vInspired undertakes, they will be looking to include web analytics and marketing data as part of the analysis.