This summer, Y Lab ran a series of talks by experienced innovators to inspire and encourage organisations and individuals to be ambitious, showing real-world examples of social innovation and case studies from around the world.
Futuregov’s mission is ‘Designing public services for the digital age’. With a wealth of projects under their belt from across the world, they are one of the front-runners in their field.
Below, we’ve summarised some of the really salient points and tips that the talk covered. We recommend watching the whole presentation for a real insight into how we can use digital to make public services better.
We've summed up the five key points below.
ChildStory is the Government of New South Wales’ child protection programme. It is a digital solution to get the most important things done for children in care, as quickly and easily as possible.
Futuregov recommended a ‘prototype-to-procure’ method, which would build potential solutions to fit the problem. Lots of user research was conducted with families, children in care and care workers and four prototypes were developed that de-risked the rolling out of an effective tool for a vital service.
‘Empathy is hard but empathy is everything’Dominic Campbell, Futuregov
Working with City of York Council, Futuregov helped to redesign a digital tool called Accomplish which helps the Youth Offending Team to collaborate with young people to set goals and track them. Previous versions had been unused but mapping user journeys and testing provided new insights that made the tool effective and usable.
You might want to read Eddie Copeland’s blog on Six alternatives to traditional top down public service delivery. You can also read case studies that explore the Offices for Data Analytics in the UK.