Paul is founder and Innovation Coach at Bromford Lab. The Lab operates as the innovation accelerator at Bromford, a leading UK based social enterprise who deliver services around employment, skills, support and housing.
The Lab was launched 12 months ago to help colleagues think radically differently about future service. Operating a rule that 75% of the concepts are 'safe to fail' its remit is to focus on the future of connected homes, communities, health and financial capability.
Paul’s background is in customer experience and he has led award winning customer engagement and insight teams before moving to work in community focused social innovation. Paul is passionate about how better and more inclusive service design can play a part in empowering citizens and boosting social democracy.
A huge digital and tech enthusiast Paul is a regular contributor to forums, think-tanks, and research reports and often a speaker or advisor at conferences and events.
He tweets @paulbromford.