Guest blogger


With a background in research, strategy and project management, Phillipa has specialised in service design and innovation since 2005, helping organisations work smarter and more effectively through becoming genuinely customer-driven.

Phillipa undertakes bespoke user testing and research, and provides strategic design support in business, policy and partnership development. She has also run a range of collaborative innovation and visioning workshops for organisations and groups. And she regularly speaks on topics challenging the traditional roles of provider and customer.

She firmly believes that connected communities are a dynamic force for positive social change.