Customer Success Manager - Rocket Fund
Customer Success Manager – Rocket Fund
Fixed term until 30th April 2019
We are looking for a confident, customer focussed individual who would relish the opportunity to be part of an exciting new venture with big ambitions, to join us as Customer Success Manager. Rocket Fund is a crowdfunding platform for schools that's on a mission to enhance learning for all by enabling students to access the latest technology. We are already making waves across the education sector and we have ambitious plans to transform education globally. This is your chance to get involved in the early stages.
About the role
After a successful pilot, with 160 schools across the UK raising £140,000 for a variety of products, we’re now looking to scale the platform further, whilst building a marketplace and online community.
To do so, we need someone who with the patience and empathy to support teachers through the fundraising process and confidence to manage suppliers.
The role will involve:
Taking full ownership of customer support – responding to questions over the phone, email and social media
Being responsible for onboarding new users, converting them from draft to live projects
Supporting users through the fundraising process - to help maximise the amount they raise
Managing fulfillment & collecting reviews once they hit their target
Creating content - writing blogs, Tweets and Facebook posts to support teachers & celebrate their achievements
You will also be working closely with the Senior Programme Manager to build the marketplace. This is likely to involve:
Helping new suppliers to set up their store and get the most out of Rocket Fund
Reviewing suppliers, their product offerings and customer feedback to ensure we always offer the best for schools
An entrepreneurial self-starter, willing to get stuck in, take responsibility and pick up the phone
Personable, able to develop relationships quickly and a good listener
Excellent written and verbal communication skills
Well organised, with good attention to detail and able to multitask
Good IT skills: experience using Salesforce would be useful
2+ years experience in a Customer Success / Support role is desirable
Previous experience in the education sector (as a teacher/working for an edtech company) would be beneficial
Interest in education, technology and innovation
Most important is your drive – this is a startup project with ambitious plans for growth, if you show the right qualities and we can make this a success, there is huge potential for you to grow your career with us.
If this sounds like you, then we’d love to hear from you!
Rocket Fund is part of Nesta. Nesta is an innovation foundation with a mission to help people and organisations bring great ideas to life. We are a UK charity but work all over the world, supported by a financial endowment. The core team on Rocket Fund is small, but you will be embedded within the Education Team, working with colleagues from across Nesta and connecting regularly with external experts from government and the private sector.
Please complete the short Application Form via the relevant advert on our website.
The closing date for completed applications is 23:45, Wednesday 23rd May.
Interviews will take place on Tuesday 29th May