What's happened at Kingston Hospital since Helping in Hospitals
High impact volunteering at Kingston Hospital NHS Foundation Trust continues to thrive.
There are now 500 active volunteers, and the time they give per week has nearly trebled. Retention of volunteers has doubled from 1:3 in 2014 to 2:3 in 2016 after the first six months actively volunteering. This is the direct result of the high impact roles, efficiencies in volunteer recruitment, and increased support on the ground, both through clinical and management supervision.
One of the high impact roles we tested during 'Helping in Hospitals' (HiH) - Hospital to Home - has evolved since the programme. The service itself was high investment, high outcome. However, as with purse tightening across the NHS, it wasn’t sustainable to fund staff to manage a discrete role within the wider impactful volunteering programme. The role has evolved into a lighter touch social prescribing role supporting patients at discharge. The training is more real-time, responsive to new developments in voluntary sector provision locally and helping patients through accurate information and referrals to local support services. The impact is the same, however the focus has changed from case working to tailored information provision.
We had such rich data from the HiH programme that we’re continuing to make further links between volunteering and impact. Since HiH, our evaluation has been data rich in other ways, using online scheduling software to evaluate supply and demand for volunteers across different roles.
It’s amazing how data can increase the visibility of volunteering to clinical staff who share these systems, celebrate the amount of time and commitment that volunteers contribute and match volunteers to vacancies where their time will have greatest impact
Overall the outcomes data from HiH has transitioned from the icing on the cake, to an essential ingredient in the way our hospital defines good care. It has also raised our profile at national level.
The High Impact Volunteering programme was rated 'outstanding' by the CQC Inspectors in January 2016, who stated “volunteers make an invaluable contribution to the way that Kingston Hospital is run.”
Most recently, we were proud exhibitors at NHS Providers’ Fighting Fit Conference and Exhibition 2016 to spread the word across NHS Senior Management that, by mobilising a culture of goodwill and loyalty to our NHS, value can translate into something that enhances patient experience at the front line.
To learn more, please do get in touch.