Services are increasingly important to the UK economy, generating over 75 per cent of value-added. But until recently, our understanding of how they innovate has been poor and policy has neglected innovation in services.
This research sheds light on innovation in the services sectors. It shows how innovation happens in services businesses and how policy can help overcome the barriers they face.
Traditional research and development spending is less important than having highly skilled workers, ICT and strong relationships with other businesses, particularly those within the supply chain.
Published:
May 2008
Author:
NESTA
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