This working paper sets out the methodology, approach and assumptions behind recent analysis of PIMS, whilst also detailing the challenges inherent in researching this highly impactful but emerging industry.
Nesta Working Paper 14/08
Issued: September 2014
JEL Classification: n/a
Keywords: personal data, privacy, big data
Abstract
The business of managing personal information is changing fast, enabling new value opportunities to emerge, including a new type of consumer service: Personal Information Management Services (PIMS). PIMS are services that help individuals gather, manage and use information, including personal information, to help them manage their lives better and achieve their own goals.
This paper sets out the methodology, approach and assumptions behind Ctrl -Shift’s June 2014 paper entitled ‘Personal Information Management Services: An analysis of an emerging market’. Only by standing on the side of the individual can we fully understand the range of impacts from PIMS - by recognising the number of relationships people have with organisations and the value of those relationships.
The paper also details challenges in the research process, including availability of organisation data, its quality and wider challenges in measuring the impacts of innovations that - by definition - have not yet happened.
Authors
Jamie Smith and Alan Mitchell
Ctrl-Shift
