What’s going right and what’s going wrong? Is design a key to more efficient and effective public services, or a costly luxury, good for conferences and consultants but not for the public?
This paper looks at the elements of the design method; the strengths of current models; some of their weaknesses and the common criticisms made of them; and what might be the way forward.
- Strengths of the design method in social innovation and public service
- Social design tools table
- Weaknesses of design projects and methods
- The challenge
- Design in the context of innovation