Whose story is it anyway?

Our public services face unprecedented challenges, made more urgent by the impact of the current economic crisis. Traditional approaches to public service reform are unlikely to provide the answers we need.

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NESTA’s Public Service Lab is identifying, testing and developing new ways of responding to social challenges and delivering better public services at lower cost.

With the announcement in the Comprehensive Spending Review of a reduction in public expenditure of £81 billion over the next four years, public services now face the stark reality of needing to shift the focus from how much to cut, to what to cut and, perhaps more importantly, how to make the right decisions.

This report looks at the impact and value of better public services, and sets out how a different approach which focuses on outcomes can improve the lives of providers and citizens alike.

Published
November 2010

Authors
NESTA, Substance