The Art of Exit

Download The Art of Exit (1.37MB)

The landscape for public services is changing rapidly. In the context of significant and sustained reductions in public spending, changing public expectations and rising demand, those who design and deliver public services have to contend with a very different set of circumstances in which to innovate. They will also need to become more adept at creative decommissioning - taking resources out of less effective approaches in order to reinvest elsewhere.

This research report confronts a more disruptive side to public services innovation - how to shut down or decommission what is already in place. Having looked at examples from all over the world where there have been efforts to decommission and innovate, the report presents a new model for truly transformational public innovation and includes lessons for practitioners and policymakers on how to navigate this difficult and contentious space.

The research is based on a quantitative survey of over 200 public leaders from local government and health organisations on current drivers and approaches to decommissioning, qualitative analysis of over 60 cases of decommissioning in public services including interviews with key stakeholders, and interviews with informants with a range of perspectives on the issues.

Download the technical briefing note with further information on the June 2011 survey which forms the basis of the report.

Published
March 2012

Authors
Laura Bunt and Charles Leadbeater