Our understanding of innovation has changed: where once it was understood to be largely the result of scientific research and development, it is now seen more widely to include changes to services, ways of working and delivery, customer insight and many other forms.
This has been described by NESTA and others as 'hidden innovation'.
This part of the Index sets out a framework for measuring innovation at a firm and sector level - insights can be provided at the level of individual firms and among sectors.
Published
November 2009
Author
Stephen Roper, Chantal Hales, John R. Bryson and Jim Love
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