Transformed by you

By Adaptive Labs
In partnership with Kent County Council

Co-creation of public services with users can help to deliver more relevant cost-effective services. This pilot looks at how digital tools can be used to support co-creation approaches between local authorities and service users.

Kent County Council's innovations team is developing an innovation process - Transformed by You - to engage public services users and digital innovators in the design and prototyping of public services. Transformed by You brings together developers and service-users on an issue - such as NEETs - to develop solutions. Kent is interested in tools that can help maintain those relationships after the event to support on-going co-production efforts.

NESTA has funded Adaptive Labs to work with Kent to develop a web-based platform that can act as a communications bridge  between service users and developers. The tool will allow users to track the progress of ideas and services being developed. Service users can comment on the ideas and prototypes, vote, categorise and tag their comments and then share them across social networks.

Ideas can be submitted and organised by high priority areas. This process will also be used to identify the best routes to mainstreaming successful prototypes.

Engaging digital innovators

Transformed by You enables digital innovators, who meet particular challenges, to engage with Kent County Council on a rotational
basis. It acts as a means to showcase talent and provides smaller organisations that would otherwise struggle to fit within a  traditional engagement process, to get better access. The process also allows Kent to sound out the market.