Ed Wallace
Through Reboot Britain we have sought to test and understand how collaborative technologies can change the way public services are delivered to achieve better outcomes using fewer resources. In this series of blogs we will outline a number of the challenges that are frequently encountered when trying to do this but as we will show, those willing to embrace this change open up the possibility of achieving transformative outcomes for service recipients and providers.
As collaborative technologies facilitate greater involvement from service users in the way public services are commissioned, designed and delivered, so service roles will also change. This inevitably raises questions about professionals and how their roles will evolve.
30.10.2012Collecting evidence on the impact of a digital intervention is vital to developing radical, innovative solutions to the problems facing public services today. The benefits of grounding the development of new service delivery tools in rigorous evidence should be obvious: being able to demonstrate an innovation works points to its potential longer term impact and will increase the likelihood it will be taken to scale.
25.10.2012The need for organisational change that creates the necessary conditions for digital innovation to happen is clear, but if services are going to evolve then working practices need to evolve too. More often than not, current systems and ways of working in the public sector inhibit rather than enable technological innovation.
22.10.2012Developing a digital innovation will inevitably raise a variety of issues, risks and concerns that will need to be thought through and addressed as part of the innovation process. What impact will a new approach have? Will users be safe? Will it work as well as the current service offer? How will relationships between professionals and service users be affected? Is the new approach legal? What legislation needs to be considered? How will the information that is collected be protected?
19.10.2012Different people see and think differently and radical ideas can come from many sources, so it is important to tap into this diversity and uncover creative, new ideas in response to the problem that has been identified. But who are the right people to bring in, how should they be involved and when is the right time to do this?
16.10.2012
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