Through Reboot Britain we have sought to test and understand how collaborative technologies can change the way public services are delivered to achieve better outcomes using fewer resources. In this series of blogs we will outline a number of the challenges that are frequently encountered when trying to do this but as we will show, those willing to embrace this change open up the possibility of achieving transformative outcomes for service recipients and providers.
In a world where people are making informed choices about almost every aspect of their life in a way that is convenient for them and often aided and assisted by new technology, public services need to be equally responsive to these demands.09.11.2012
Although collaborative technologies can be assembled as tools that help users do more for themselves, they need to be designed in a way that makes this new kind of behaviour easy. Why? Because people need to feel motivated to embrace the change that collaborative technologies facilitate, so it is important they are designed to be useful, useable and delightful.05.11.2012
As technology becomes increasingly social, innovation can happen anywhere people can take for granted the idea they can work with others in the pursuit of a shared outcome But public services need to do more to share knowledge and skills across this emerging space because the dissemination of innovative ideas will support the spread of knowledge and is a good way of sharing skills and expertise.02.11.2012
As collaborative technologies facilitate greater involvement from service users in the way public services are commissioned, designed and delivered, so service roles will also change. This inevitably raises questions about professionals and how their roles will evolve.30.10.2012
Collecting evidence on the impact of a digital intervention is vital to developing radical, innovative solutions to the problems facing public services today. The benefits of grounding the development of new service delivery tools in rigorous evidence should be obvious: being able to demonstrate an innovation works points to its potential longer term impact and will increase the likelihood it will be taken to scale.25.10.2012