In an ageing society, we need to imagine a radically different role for public services - as conveners and relationship builders rather than one-stop package providers.
If people remain marginalised from online conversations and forums, they remain as excluded from the decisions that affect their lives as ever before.
Why not promote a greater role for citizens and communities in other public services - not just as consumers but as partners?
We need to address the real challenge: how we redesign services for better outcomes at lower cost.
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