Collaborative consumption in public services depends on creating new kinds of relationships with, and between, citizens with a particular emphasis on trust between strangers acting as the glue that holds the system together. Our event earlier this year explored this notion in more detail. It's worth visiting these presentations, as they contain lots of useful ideas and thinking from across public sector and the entrepreneurial community.
The solution to better public services isn't better technology, it's just enough technology to allow better human contact.
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